| In this Troubleshooting section, we cover problems dealing mainly
with interfacing the Chaparral M100C, Data Translator, and PC Controller
Software. If you are having trouble with your Monterey 100C receiver
that does not relate to Data Translator or PC Controller Software,
please check our Monterey
Receiver Troubleshooting section.
Receivers
Using PC Controller Software
Data Translator & PC
Specifications, Reference
Instructions & Procedures
PC, Data Translator & M100C hook up configurations
reference
Receivers
Monterey 100C specifications.
Baseband output specifications. BB (Menu 6, Baseband:)
M100C shuts off intermittently or shuts off when a
timer event is supposed to run.
When using Timer Events, the record output is not switching
to the correct source.
The external input source always switches back to Monterey
when you cycle the receiver power.
Auto tune polarity does not work when the M100C is
in the network mode.
Certain SCPC receivers hooked to the M100C through
the I.F. loop have an audio buzz.
Using PC Controller Software
PC requirements, software and hardware, for the Monterey
100C PC Controller Software
How much RAM does the PC controller use?
Satellite indicated in the F1 window is displayed
"G x".
When sending timer event to 100c, the day always displays
SUN(Sunday) no matter what date has been set.
The word "FEEDBACK" is displayed constantly
in the F3 window.
Not communicating, only half of the numbers roll.
"Not communicating" message on the screen.
Receiver does not respond to commands.
PC is communicating, but has trouble executing commands
or the wrong command is being sent. Also may be sending commands
by itself.
Tips on long data link cable runs. (over 20ft.)
Data Translator & PC
Internal modem is on COM3, can the serial configuration
be changed to use something besides COM1 or COM2.
PC locks up after starting the PC controller program.
Computer(PC) is not connecting to local modem.
M100Cis not communicating with a data translator.
Green light on Data Translator is not flashing or
only flashes about once every 10 to 15 seconds.
Data Translator does not answer within two rings.
Modem connects, but will not ask for a password or
asks for password and will not accept it.
Sometimes random characters appear on the screen.
Data Translator's modem connects, but will not ask
for a password.
Specifications for data link and modem communications.
FACTORY MODEM CONFIG.-Data Translator..
COMM PROGRAM CONFIG.- using program other than PC
Controller by Chaparral
Specifications, reference
Data specifications for the Data Translator.
Error messages that may occur while using the Data
Translator.
Instructions & Procedures
Instructions for establishing communications using
other comm. software or dumb terminal (Start up from local PC
at receiver site)
Start up from a remote computer, using a modem.
Can an Apple "Macintosh" computer be used
to communicate with the M100C.
Data Base Transfer, saving a DB to a file.
To "Send" a data base from disk to receiver:
Setting Limits using the PC Controller software.
Changing Macros-- How to change or add Macros.
PC, Data Translator and M100C hook up configurations reference
Configuration for PC connected directly to M100C.
config-- PC w\modem from remote site to DT w\modem
at receiver site.
config--PC w\modem from remote site to PC w\modem
at receiver site.
Configuration for PC connection to a Data Translator
to M100C.
Configuration of Multi receiver installation with
main, remote, and network receivers in the same system.
Receiver locks up when setting up a multi-receiver
application. (regardless of using PC or not)
Programming the Main receiver
Programming the Remote\Network receivers
Receivers
Problems unique to the M100C, but not involving PC or Data
Translator
Monterey 100C specifications.
(only the most frequently requested or specs that are not found
in the manual -- for other specs, refer to the owner's manual, inside
back cover)
input VSWR- 2:1 typical, 3:1 max.
Noise figure-12dB typical, 15db max.
Instructions for receiver settings when using BMAC decoder.
- Access MENU 6
- Set BASEBAND to EMPHASIZED (Type B)
- Go to CONFIGURE: INPUT 1, press ENTER, set "type"
as A\V LOOP
- Access MENU 7
- Select desired sat. and chan. and in the SOURCE field, select
INPUT 1.
Baseband output specifications. BB (Menu 6, Baseband:)
| BB output |
Descrambler Type |
Output |
Decoders |
| DE-EMPHASIZED |
A |
de-emphasized, unclamped, unfiltered |
VCII, Oak |
| EMPHASIZED |
B |
emphasized, unclamped, unfiltered |
B-MAC |
| UNCLAMPED |
C |
de-emphasized, unclamped, filtered |
|
| UNCLAMPED |
D |
de-emphasized, clamped, filtered |
|
M100C shuts off intermittently
or shuts off when a timer event is supposed to run.
This may occur if the timer events are set back to back (not allowing
one minute between events). This is usually the case and there is
currently no fix for this.
NOTE: According to the instructions,
there is supposed to be one minute between events. The 100C may
run fine for months at a time with the events set consecutively,
but there will eventually be a glitch.
When using Timer Events,
the record output is not switching to the correct source.
In older versions of software, the source for the record output
switches to the default (Monterey) if the timer event starts when
the receiver is in Standby. This was actually done by design so
that there would not be any confusion in what the record output
source is when the receiver is first turned on. We later changed
this preference to allow for more unattended recording operations
for out large network customers. If you have the older software
and wish to use timers to record events from external sources, you
will have leave the receiver on all of the time. Software updates
are available at this time which will correct this problem.
The external input source always switches
back to Monterey when you cycle the receiver power.
- If a timer event occurs while the receiver is in STANDBY, the
source will default to Monterey.
- If the channel is selected using FAVORITE command, the source
will default to Monterey.
- Simply turning the M100 off and back on while you are on the
channel.
If you have a channel set up for SOURCE-Input 1, and it does not
switch to the correct input, simply change channels and go back
to the desired channel. If it still does not switch, check the "Source"
in Menu 7.
* Changing the channel up or down, then returning to the desired
channel will cause the SOURCE to switch back to the one selected
in MENU 7.
Auto tune polarity does not work when the
M100C is in the network mode.
Auto tune will not work when a receiver is in the "REMOTE"
or "NETWORK" mode; they do not have full time control
of their own CPU-- the "MAIN" unit interrupts when it
polls the "REMOTE" or "NETWORK" receiver and
takes control of the data bus; therefore an autotune command function
cannot normally be completed.
Certain SCPC receivers hooked to the M100C
through the I.F. loop has an audio buzz.
This has been researched by Engineering and concluded that it cannot
be changed. The problem is inherent in the design of how the tuner
and front end signal processing work. The receiver was not designed
to use the narrow bandwidths required for SCPC receivers of this
type. Total redesign would be the only solution and that will not
happen in the Monterey.
Using PC Controller Software
PC requirements, software and hardware,
for the Monterey 100C PC Controller Software
- To use PC Controller software you must be using an IBM or compatible
PC running DOS 2.1 or higher.
- You must have a minimum of 640K RAM and any configuration of
single or dual floppy disk drives or a hard disk.
- You may use MONO or COLOR monitors.
- If the computer is to be connected to the receiver via a modem,
the modem at the computer site must be set to 1200 baud. The modem
must be a Hayes compatible.
How much RAM does the PC controller use?
The Minimum RAM "used" is 320K, but to run the program,
you must have 640K RAM available.
Satellite indicated in the F1 window is displayed
"G x".
This indicates that the PC Controller program has not yet received
an update from the M100C.The user should either press F5 for a refresh
or wait for the auto-refresh.
When sending timer event to 100c, the day
always displays SUN(Sunday) no matter what date has been set.
This is caused by a default 0 value which is buried in the code--thus
if no value is given for the day, it will display SUN--No problems
will result from this, the correct data will be sent to the receiver
as long as the date is correct. Software Eng. was unable to remove
this from the program.
The word "FEEDBACK" is displayed
constantly in the F3 window. The command history list in the F3 Window
and the history file of commands, comes out with several pages of
"FEEDBACK."
This is the same response that is displayed on the screen when
you execute the F5 (refresh) command. The reason it appears over
and over is that the PC Controller software automatically asks for
a refresh about every 20 seconds. This feature may NOT be disabled.
PC controller program message "Waiting for feedback..."
stays on the screen.
Continuous "Waiting for feedback..." message means that
you have lost modem communications with the receiver and can no
longer send commands. Restart the computer and re-establish modem
communications. If you still get "Waiting for feedback..."
message, type "version" in the F3 command window. If you
get feedback that gives the version of the Data Translator software,it
means that you are still connected to the Data Translator's modem.
You need to go to the receiver site and make sure that the Data
Translator and receiver are still communicating; this comm. is indicated
by the green light on the Data Translator flashing continuously.
Not communicating, only half of the numbers
roll.
The numbers on the left indicate communication from the PC to the
100c. The numbers on the right indicate comm. from the 100c to the
PC. If either set of numbers is not rolling, then that comm. is
not being seen by the PC controller program. These numbers only
appear at the upper left corner of the screen if the PC Cont. program
is configured in Serial Config. as MONTEREY NETWORK.
"Not communicating" message on
the screen. Steps to take:
- Check Data Link cable connections.
- Cycle receiver power
- Try changing RJ11 connection on receiver from input to output(or
from output to input), cycle the receiver power. Refer to diagrams
in PC Controller User's Manual for correct connection.
- COM1 port in Serial Configuration must be set to MONTEREY NETWORK
- COM1 modem must be set to INACTIVE.
- COM2 Port must be INACTIVE in this configuration.
- What is the length of the Data Link Cable? If it is over 10
ft. you should be using shielded cable.
Receiver does not respond to commands.
Check for green light on data Translator. The light must be flashing.
If not flashing, check data link connection between Data Translator
RJ11 jack labeled M100 and the receiver RJ11 data link input. If
light does not blink, change RJ11 data link input to output and
cycle the receiver power.
Garbage characters appear on screen after communication has
been established.
Check the serial configuration, make sure that communication settings
are correct.
PC is communicating, but has trouble executing
commands or the wrong command is being sent. Also may be sending commands
by itself.
There is probably a TSR running on the PC that is interfering with
the communications. It also can be caused by an unshielded cable
that is picking up noise or too long of a cable run from the PC
to the receiver or Data Translator.
Tips on long data link cable runs. (over
20ft.)
- We don't recommend any data link cable runs over 50ft.; this
is the maximum length specified.
- Data link runs of more than 10 ft. may require a shielded cable.
If there is a comm. problem and you have already checked for all
problems under COM.NO, customer may need to use shielded wire
(preferably w\drain wire)
- Cable runs of over 50 ft. are possible if the total line capacitance
is less than 2500pf. Customer will have to refer to the specification
for the cable that they are using.
Data Translator & PC
Internal modem is on COM3, can the serial
configuration be changed to use something besides COM1 or COM2.
NO-- This is simply a limitation of the software. If you have the
PC connected directly to the 100C, you MUST be using COM1 and it
must be configured as "Monterey Network". If you are using
a PC and modem, you can use COM 1 or 2 and they would have to be
configured as "Remote Driver".
PC locks up after starting the PC controller
program.
Check "Serial Configuration" for proper settings. If
the data cable is connected directly to the receiver, and the serial
config. is set to REMOTE DRIVER, then the data from the receiver
causes a lock up. Disconnect the data link cable and reconfigure
serial ports properly for your system type.
Computer(PC) is not connecting to local modem.
- Check to see if the modem is turned on.
- Make sure RS232 COM1 or COM2 port on your computer is connected
to your modem.
- In the Serial Configuration Menu, the settings for the Com Port
must be set to REMOTE DRIVER, and Modem set to ACTIVE. Press "Enter"
to set, press F8 to save settings.
- PC Controller requires "numeric" result codes from
the modem. Check the modem configuration to make the modem is
outputting result codes in "numeric" format, not "verbal"
format.
M100C is not communicating
with a data translator.
- Green light on Data Translator is not flashing or only flashes
about once every 10 to 15 seconds. The problem is most likely
a bad diode on one of the data ports on the back of the receiver.
- Replace diode D186 (1SS133) which may have been shorted to ground
when data in voltage went to high. Normally this is a result of
plugging an analog Telco (phone) line to one of the data ports
on the back of the receiver.
Data Translator does not answer within two
rings.
- Ensure the RJ11 jack on back of Data Translator labeled "line"
is connected to telephone line.
- Toggle switch on Data Translator must be set to MODEM. Set it
correctly and cycle the power on the Data Trans (that means unplug
from power source and plug it back in)
Modem connects, but will not ask for a password
or asks for password and will not accept it. Sometimes random characters
appear on the screen.
Check to see if you have any TSR's running on the PC while trying
to run the M100C PC Controller software, the TSR can interrupt the
communications to the satellite receiver or modem. To check for
TSR's, go to the C:/ prompt and type MSD. A diagnostic screen will
come up on your computer; one of the options is TSR programs....check
this to see what TSR's may be running. If you have any of these
programs running, you may need to set up your computer so that they
do not run while using the PC Controller Software.
Data Translator does not accept password--Asks 3 times, says
"incorrect...bye"
- This tells us that the password has been changed. Unit needs
to be hooked up to a PC directly; set to computer mode; usePCplus
or F3 window in PCcontroller and type B 4 F Z (return); the DT
will prompt you "D, N or P?"; type P(return) and the
password will be set to "CHAPARRAL"
- The other way to do it, is to type "password" and
the unit will ask you to enter the new password; you enter the
password, then confirm it when prompted.
* Both methods of resetting the password must be done with a
PC connected directly to the data translator.
Data Translator's modem connects, but will
not ask for a password.
- A character, either from the PC or phone line, is seen by the
modem and is interpreted as a command to shut down communications
to the UART.
- Solution: Use terminal emulator software (i.e. ProcommPlus)
to connect to modem, and give CTL+Q command. This should initiate
a reset in the modem and DT. Normally indicated by +++ msg. received
by the remote PC. After the reset, you should be able to redial
the DT and make a successful connection.
NOTE 5/5/93: The CTL+Q command
was removed from the Data Translator's command list. In software
versions 2.1 and above. Try sending a "reset" command.
To do so, simply try typing reset as soon as you get a connection
Reset command is done by typing "reset" from the F3 menu..
If that does not work, you must go to the site where the Data Translator
is located and unplug it from AC power, then plug it back in to
do the reset.
Modem connects, but will not ask for a password
or asks for password and will not accept it. Sometimes random characters
appear on the screen.
- Are you using a high speed (9600 fax\modem or any modem 14.4
or faster)? If so, the problem is most likely being caused by
the automatic error correction and speed negotiation being done
by the modem. Our software is not sophisticated enough to handle
it, so these features must be turned off in your modem. This is
done by typing an AT command in the F3 window in the PC Controller
Software or by using another communications software (i.e. Procom
Plus) that is set up with an initialization string that will turn
off the error correction and compression features of the modem.
- We have found that one of the most common commands to turn off
the auto error control is AT &Q0. This has been used successfully
on several different brands of modems. If this does not work,
refer to the list below for more specific information.
Practical Peripherals Error correction and data compression
modems:
- PM 14400FXSA AT &Q0 S46=0
- PM 14400FXMT AT &Q0 S46=0
- PM 14400FXHC AT &Q0 S46=0
- PM 9600FXMT AT &Q0 S46=0
- PM 9600FXHC AT &Q0 S46=0
- PM 2400EFXSA AT &Q0 S46=0
- PM 2400EFXHC AT &Q0 S46=0
- PM 9600SA AT &Q0 S46=136
- PM 9600HC AT &Q0 S46=136
- Telebit "World Blazer"
T3000 AT S180=0
- Hayes 2400 "OPTIMA" Not Compatible with PC Controller
Specifications for data link and modem communications
FACTORY MODEM CONFIG.-Data Translator
- 1200 BPS
- Even parity
- Auto answer enabled
- Command Echo ON
- Ring count=2
- COMM PROGRAM CONFIG.- using program other than
PC Controller by Chaparral
- Full duplex
- Hardware flow control Off- XOFF
- 1200 Baud
- No parity
- 8 bit
- 1 stop bit
Specifications, Reference Data
specifications for the Data Translator
- Phone line connection-- USOC RJ-11C (or USOC FJ45S) standard
jack
- Ringer Equivalence Number (REN) -- REN is .2
- Function: To translate standard ASCII character set from the
PC to the unique 9-bit protocol used by the external control bus
of the M100C receiver.
- Baud Rate: 1200BPS
- Power input: 9V DC, (center conductor is + (pos))
- Computer Connector:Male DB-25 connects to computer's RS-232
serial port.
- Printer Connector: Female DB-25 parallel port.
Error messages that may occur while using
the Data Translator.
- Character Out of Range Invalid character. Re-enter a correct
character.
- Excess Length Length of a text message is too long. You can
type a maximum of 24 characters per line of text in a message.
- Incorrect Frequency Frequency value incorrect or out of range.
Re-enter a valid frequency value.
- No ACK or NAK received . Xmodem handshaking incorrectly during
DB x-fer.
- Not a Digit Out of 0-9 range.
- Not a String Not a valid text string.
- Not a Volume String # Character A Volume command # is typed
incorrectly.
- Must be a number between 0 and 31.
Instructions & Procedures
Instructions for establishing communications
using other comm. software or dumb terminal (Start up from local
PC at receiver site).
- Start the computer and open the communications program. (terminal
emulator settings: FDX, N-8-1, ANSI, VT100, 1200 baud)
- If you are NOT using 100C PC Controller type "EM"
and press enter. (This command instructs the Data Translator to
echo commands to the computer.)
- If using the PC Controller program, press the F1 key to select
the F1 menu, move the highlight to the Unit field and enter the
unit number for the receiver you wish to communicate with. If
using another Communications program, type "Unit (n)"
to direct commands to the desired receiver. You may then use any
of the commands from the ASCII Command List in the Data Translator
users manual.
Start up from a remote computer, using a
modem.
- Start the computer and open the communications program.
- Dial the Data Translator. The DT should answer after 2 rings.
- When it asks for a password, type CHAPARRAL (must be all caps),
then press Enter.
- "Welcome to Monterey Network" message will be displayed.
- If using the PC Controller program, press the F1 key to select
the F1 menu, move the highlight to the Unit field and enter the
unit number for the receiver you wish to communicate with. If
using another communications program, type "Unit (n)"
to direct commands to the desired receiver. You may then use any
of the commands from the ASCII Command List in the DT users manual.
Can an Apple Macintosh computer be used to
communicate with the M100C?
The MAC can be used if it is connected through the Chaparral Data
Translator. LINK to instructions on establishing communications
using the Data Translator.
Data Base Transfer, saving a DB to a file.
- After you have established communications, select the F3 window
(keyboard entry).
- Type "getdb(space)filename.ext(enter)"
This file will now be saved on the current drive and directory.
To "Send" a data base from disk
to receiver:
- After you have established communications, select the F3 window
(keyboard entry).
- Type "senddb(space)filename.ext(enter)"
The saved file will be uploaded to the receivers memory.
CAUTION: Please note that
all information will be uploaded, including dish positions and limits.
If the saved data base is not for the system that you are uploading
it to, you may need to realign the dish. There is a danger of overdriving
and damaging the dish and\or actuator if you are using a saved file
from a different system.
Setting Limits using the PC Controller software.
You can set the limits using the PC, but you must know what the
numbers are and you must be on a satellite that was at dish position
5000 at the time that the limits were recorded. We STRONGLY recommend
that the limits be set using the remote control.
Changing macros -- How to change or add macros.
- Macros must be changed by editing the file using an editor program.
You edit the files in the C100MACS subdirectory. If the customer
is not familiar with this type of editing, suggest that he find
someone more familiar with PC's to assist. The syntax is very
important when defining a macro file; they should enter a new
macro in exactly the same form that other macros are listed.
- In the F2 menu:Modem Dialer\Macro execution there are 10 macros
that can be programmed in the display. These are just the macros
that can be in the display---You can have other macros listed
but they must be executed from the F3 window by typing "macro
cnn" for example. FOR MORE INFO, REFER TO THE MANUAL.
- PC, Data Translator & M100C
hook up configurations reference chart configuration for PC connected
directly to M100C.
- Maximum length of data link data link cable should not be greater
than 40ft. If the distance is more than 10ft, shielded cable is
recommended.
- PC----100C
- Comm1: Mont. Network Comm2:Inactive
- Modem: Inactive Modem:Inactive
- Config Mont: Standalone
config-- PC w\modem from remote site to DT w\modem at receiver
site.
Note: Maximum distance recommended between each piece of
equipment is 40ft. If the distance is over 10ft, shielded cable
is probably needed.
- pc--mdm----\\----dt--100c
- F2: Serial Configuration
- Comm1: Remote Driver Comm2:Inactive
- Modem: Active Modem:Inactive
- Config Mont:#1-Main
- #2-remote/network
- #3-remote/network
* Any M100C connected to the Data Translator MUST be configured
as "MAIN.".
config--PC w\modem from remote site to PC w\modem at receiver
site. Maximum distance recommended between each piece
of equipment is 40ft. If the distance is over 10ft, shielded cable
is probably needed.
- pc--mdm----\\----mdm--pc--100C
- F2: Serial Configuration\remote site.
- Comm1: Remote Driver Comm2:Inactive
- Comm1Modem: Active Comm2Modem: Inactive
- F2: Serial Config.\receiver site
- Comm1: Mont. Network Comm2: ASCII
- Comm1Modem: Inactive Comm2 Modem: Active
- Config Mont:#1-Main
- #2-remote/network
- #3-remote/network
Configuration for PC connection to a Data Translator to M100C.
Maximum distance recommended between each piece of equipment is 40ft. If the distance is over 10ft, shielded cable is probably needed.
- PC-----DT------100C
- F2: Serial Configuration
- Comm1: Remote Driver Comm2:Inactive
- Comm1Modem: Inactive Comm2Modem:Inactive
- Config Mont:#1-Main
- #2-remote/network
- #3-remote/network
* Any M100C connected to the Data Translator MUST be configured
as "MAIN.".
Configuration of Multi receiver installation with main, remote,
and network receivers in the same system. Maximum distance
recommended between each piece of equipment is 40ft. If the distance
is over 10ft, shielded cable is probably needed.
- The M100C that is connected directly to a DT or PC must be configured
as a MAIN in any multi receiver application.
- REMOTE and NETWORK receivers can be used in the same system,
but there can only be one MAIN receiver and all REMOTE receivers
communicate only to the MAIN. *A NETWORK receiver cannot have
it's own REMOTE receivers.
- PC---Modem---DT-----MAIN---REMOTE---REMOTE---NETWORK or
PC---MAIN---REMOTE----REMOTE----NETWORK---NETWORK
*** If the PC is connected directly to the receiver, it would
normally hook to data link "Output" connector- the data
link "Input" of the MAIN unit then connects to the "Input"
of the first NETWORK or REMOTE unit. Other REMOTE or NETWORK units
data link cables connect from "Output" to "Input"
*** If the DT is used, the data link cable goes to the "Input"
of the MAIN unit and the first receivers are then connected "Output"
to "Output", other REMOTE or NETWORK units connect "Input"
to "Output".
Receiver locks up when setting up a multi-receiver application.
(regardless of using PC or not)
- Disconnect the data link cables, write down the dish position
for the limits and each satellite in the main receiver. If the
main receiver needs to be reprogrammed, follow the instructions
in the receiver manual, then see #2 in this window.
- You must use the following instructions for:
Programming the Main receiver
select Menu 6
select "Configure Monterey", press "Enter"
set unit number (0-9)
select system type "Main"
turn receiver off
Programming the Remote\Network receivers
select Menu 6
select "Configure Monterey", press "Enter"
set unit number(s)(0-9)
select system type "Remote" or "Network"
turn Receiver Power off
connect data link cables
turn receiver power on
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